FAQ
How to take care your jewelry?
How to Clean
Jewelry experts swear that this homemade concoction works as well as chemical cleaners do: In a large bowl, mix 2 parts dish soap and 10 parts warm water. Soak jewelry for 3 hours
How to Maintain
Ideally you should take gold pieces to a jeweler annually to have them checked for loose parts. And while you’re there, get them steamed and buffed until they’re super shiny.
How to Store
Your jewelry should be the last thing you put on in the morning and the first thing you take off at night. That way, your necklace won’t get spritzed with perfume and your earrings won’t get caught in your clothes. To prevent scratches and tangles, separate pieces on velvet-lined trays, in boxes with compartments, or in small zippered plastic bags
Custom and personalized orders
1.Engraving for free,but it is non-returnable and non-refundable as the engraving will be custom made only for you,thanks for your understanding.
2.For rush order,it takes about 7-10 business days to finish and 3-5 business days for arrival,please kindly contact me if you need it in rush.
3.Custom order is available,I will create a special listing for you after all confirmation,once the payment is received,I will make a 3D rendering for you to double confirm before making.
How long and where we can ship?
As the jewelry in my store is handmade,it takes 13-15 business days to finish,and 5-7 business days for arrival. (not include weekend)
However,Expedited shipping method is available.
We can ship to all over the world.
Wholesale availability
Contact me if you need this service.
What is your shop return policy?
We offer 30 days return policy,if there has any problems on quality within 30 days,we are willing to fix it or make a new one for you to exchange,of course,it is available to return it for a full refund.
However,if there has personal reasons by return (no quality's problems on item),20%-30% payment would be kept as this is handmade item,thanks for your understanding,they will be cut from your original payment,others will be refunded once the return is received.